What items are returnable?

  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.


How do I return?

  • Please send an email to with a small note including your order number and reason for return. 

  • We will review your request for return and advise if this is approved or if further details are required.


Please note we only offers refunds if:

  • The product packaging is unopened

  • The packaging is in a re-sellable condition

  • The refund request is made within 14 days of your order


Are there any charges for return?

  • You are responsible for the charges of the return shipping

  • Original shipping charges are non-refundable. If your order achieved free delivery, the standard rate of shipping in your country applies and will be deducted from the total refund amount. This is because we have already paid the shipping fee from your order to the carrier. 

  • We highly recommend sending your return via tracked post as Baby Boosa accepts no liability for any items lost in transit


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.