Refund Policy

For full information on our refund policy, please read below:

  • To request a return please visit the following page with next steps 
  • Please note that for Bundle Purchases, individual items cannot be returned separately.
  • Please note we only offers refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
  • Any items that are not returned as new as per the above guidelines we won't be able to refund your product.
  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 5 - 10 days to show into your account.
  • For any additional information, please email


Non-refundable & Faulty Items

If an item is delivered to you that is defective please inform us so we can review for any manufacturing faults. 

Please note that silicone suction does not work on most wooden surfaces and we can approve requests for refunds or returns due to this reason.

If your product is not compatible with any other equipment such as high chairs too small to hold a plate or bowl, this is not Baby Boosa's responsibility and we can not be liable to accept refunds or returns for this reason. 

Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.